Some heavy users – whom AT&T has said are the top 5 percent of data users in its networks – feel that AT&T was pushing them to sign up for one of its newer tiered plans instead of the unlimited plan, which is no longer available to new customers.
AT&T sent heavy data users text warnings before slowing their network speed.
Now, under AT&T’s new policy, those who have the unlimited data plan will receive a text message if their usage approaches 3GB. “Each time you use 3GB or more in a billing cycle, your data speeds will be reduced for the rest of that billing cycle and then go back to normal,” AT&T said.
The same process applies to unlimited data plan subscribers at 5GB of data use with the 4G LTE smartphone.
But the next time subscribers exceed their use level, speeds will be reduced without another text warning, AT&T said. Users can text *data# on their mobile phones to see how much they have used in a billing cycle.